We make every effort to ship orders that are received on weekdays by 12:00PM, to ship that same day. Orders received on weekends are shipped the next business day. BigChinaStore.com offers United States Postal Service (USPS), Airborne Express Ground, UPS Groud, Next Day Air and UPS 2nd Day Air. The shipping method depends on the level of service you select when you check out. Therefore the time you received your products depend on the level of service you select.

Just for your assurance before you fill out the customer information and payment information the shipping charge will appear on the page. BigChinaStore.com automatically computes and displays shipping charges whenever you select to check out. You will know the exact amount of shipping cost to your purchase before you actually need to submit your payment information. There will be no "Hidden" charges. If the shipping fee is not displayed when you place the order, we will contact you to confirm the exact shipping cost before we shipped the order.

CURRENTLY, WE DO NOT SHIP INTERNATIONAL

Our standard shipping rate does not apply to orders shipping to P.O.Box or APO/FPO addresses. Please provide an alternative street address in the shipping information fields. Please contact us for detail shipping rate if you wished to ship to P.O.Box or APO/FPO addresses. If you still have the P.O. Box listed in the "ship to" address it will automatically default to the postal service. And your order will be on hold until we get the shipping price adjusted. You must make sure you delete any reference to the P.O. or APO address from the shipping field. We can ship to APO/FPO addresses using U.S. Postal Service Registered Mail. Missing orders can only be traced after 15 business days from the ship date. Replacement orders or credit for damaged or missing orders will not be issued until the US Postal Service has approved the claim; the claims process could take as long as 4 - 6 weeks. The U.S. Postal Service imposes weight and size limitations on shipments to some locations. Please consult your local postal office for more information.

BigChinaStore.com is not responsible for shipments which are delayed due to causes beyond the control of our carriers, including, but not limited to the following: Acts of God, riots, strikes or other labor disputes, air traffic control delays, disruptions in air or ground transportation networks due to events such as weather phenomena and natural disasters

Return Information

Products sold by BigChinaStore.com are covered under our 14-day money back unless otherwise stated.

All products ordered and not processed/packed in our ordering system can be cancelled (via E-mail) for a full refund (including shipping). If you plan on canceling, please let us know ASAP since we do process orders as soon as we can (in general before 12PM EST). If the order has already been processed/packed, then we will refund your order minus a 15% restocking fee. Orders already shipped out cannot be cancelled mid-transit. We cannot recall items already shipped out of our warehouse. All orders that are undeliverable/returned (due to bad address or no one to receive the package) will be refunded minus a 25% restocking fee.

All returns covered under our 14-day Money Back Guarantee are subject to the following condition:

• All returned must be send out no later than 14-days from the date the product was shipped out to you.
• All products must be returned in “sellable” condition in order to receive full credit. Products must be sealed, unopened, and in original packaging.
• All returns must be shipped freight prepaid.
• All related fees (shipping & return shipping fees) are NON-REFUNDABLE for all products.
• In the event of returning a Free Shipping Item there is a mandatory $6.99 deduction off your total refund.
• Refunds will be issued upon receipt of the returned product.
Return reason: In the event you received the wrong merchandise
• In a few cases, we may have shipped you the wrong product by our mistake, different than the actual items you ordered. If that has happened, please call us immediately so we can send you a “call tag” to have the incorrect shipment picked up at our expense.
• No restocking fee, full refund applicable

Return reason: Received the correct product/s but simply not satisfy with the item.
• 15% restocking fee will apply for refund
• Shipping cost is not refundable
• All products must be returned in “sellable” condition in order to receive credit. Products must be sealed, unopened, and in original packaging.

Return reason: Received the correct product/s, opened the product and do not like the flavor or is not effective to you.
• No Refund Applicable

To get more help on return issues, please contact us at: order@BigChinaStore.com